Frequently Asked Questions


Are your goods all genuine?

We assure you that all our products are genuine and of high quality. At PPEO, we understand the importance of authenticity, and we go to great lengths to ensure that every item we offer is authentic and sourced from authorized suppliers and reputable manufacturers. Our stringent quality control processes and thorough product verification procedures allow us to maintain the integrity of our inventory. When you choose PPEO, you can have complete confidence in the authenticity of the products you purchase. Your satisfaction and trust are paramount to us, and we are committed to delivering only genuine products that meet your expectations.

Do you ship internationally?

Yes, we ship our safety products globally. Whether you are located within China or anywhere else in the world, we can deliver our products to your desired location. We have experience in handling international shipments and work closely with reliable freight forwarders to ensure safe and efficient delivery.

If Shipping Methods are unavailable during your order placement, please provide us with your order details, and we will promptly inquire about the shipping costs for you. Please feel free to Contact us at any time.

Are you a manufacturer?

No, we are not a manufacturer. We are a professional trading company specializing in the distribution and supply of personal protective equipment (PPE) and safety products. We have established strong connections and partnerships with reputable manufacturers in the industry, allowing us to source high-quality products at competitive prices. Our role is to ensure reliable procurement and delivery of safety products to meet the needs of our customers worldwide.

What are the delivery costs?

For small quantity orders, delivery costs vary depending on the delivery quantity, delivery location and delivery type and are displayed directly in the shopping cart before the purchase is completed.

For bulk orders, please contact us to inquire about shipping costs.If you are placing a large order, we recommend contacting us directly to inquire about the shipping costs. Shipping costs for bulk orders may vary depending on factors such as the quantity of your order, destination, and specific shipping requirements.

Shipping, Order, Payment

Where is your warehouse located and where do you ship from?

We ship using standard courier services from China. If there are no available shipping options to your delivery address during the checkout process, it is possible that your address is not in a commonly serviced country or region. Please contact us, and we will assist you in finding alternative shipping options that can reach your location.

Can the shipping cost be reduced?

Shipping costs are calculated based on weight and distance. For bulk orders, we can negotiate a lower shipping rate. Please contact us for more information.

What are payment methods?

We offer various convenient and secure payment methods to ensure a smooth and hassle-free checkout experience. You can choose from the following payment options:

1. PayPal: If you have a PayPal account, you can choose the PayPal payment option at checkout. You will be redirected to the PayPal website to log in and complete your payment.
2. Bank Transfer: For larger or international orders, we also offer the option to pay via bank transfer. After placing your order, our customer support team will provide you with the necessary bank account details for the transfer.
3. Western Union / MoneyGram / Payoneer / Worldfirst

Please note that all payment transactions are processed securely, and we do not store any payment card information on our servers. Your financial details are encrypted and handled in compliance with industry standards.

Do I need an account to place an order?

Nope, you do not need to have an account to place an order with PPEO. We offer a convenient guest checkout option where you can simply shop, add items to your cart, and proceed to check out. During the ordering process, you will have the option to provide an email address for order confirmations, allowing you to track your order.

While creating an account is not mandatory, it does offer additional benefits. By creating an account, you will have access to features such as viewing your order history, managing wish lists, and having your shipping addresses saved for future purchases. You can create an account before you start shopping by clicking the “create my account” button, during the checkout process, or immediately after placing your order.

We highly recommend using social login for a secure and convenient access to our platform. With social login, you can easily sign in to your account using your existing social media credentials, such as your Google, or Microsoft accounts. This eliminates the need to remember multiple passwords and provides an added layer of security.

How to place an order?

Placing an order with us is quick and easy. Here’s a step-by-step guide to help you through the process:

1. Browse our products: Explore our website and browse through our wide range of safety products. You can use our search function or navigate through categories to find the items you need.

2. Add items to your cart: Once you find a product you wish to purchase, select the desired options (such as size or color) and click the “Add to Cart” button. You can continue shopping and add more items to your cart or proceed to checkout.

3. Review your cart: Before proceeding to checkout, review the items in your cart. Ensure that the quantities, options, and prices are accurate. You can make any necessary adjustments at this stage.

4. Provide shipping information: During the checkout process, you will need to provide your shipping information, including your full name, shipping address, and contact details. This will ensure that your order reaches you accurately and efficiently.

5. Choose a payment method: Select your preferred payment method from the available options. We offer secure payment gateways to safeguard your financial information. Follow the prompts to complete the payment process.

6. Review and confirm your order: Before finalizing your order, take a moment to review all the details, including the items, quantities, shipping address, and payment information. Once you are satisfied, click the “Place Order” or “Submit” button to confirm your purchase.

7. Order confirmation and tracking: After placing your order, you will receive an order confirmation via email. This confirmation will include the details of your order, as well as an order number. You can use this order number to track the status of your shipment.

If you encounter any difficulties or have any questions during the ordering process, our customer support team is ready to assist you. You can reach out to us through email / whatsapp, or by using the contact form on our website.

We appreciate your trust in our company and strive to provide a seamless ordering experience. Start shopping today and equip yourself with top-quality safety products to ensure your safety and well-being.

I made a mistake in my order! Now what?

Your order is held for 12 hours after it is placed to allow for any necessary changes to billing/shipping addresses or item sizes and colors! Please contact us immediately.
If your order has already been printed and shipped, unfortunately changes cannot be made to it.

How long will it take to get my package?

The delivery time for your package may vary depending on several factors, including the shipping method, destination, and customs clearance processes. Once your order has been confirmed and payment has been processed, we will promptly process and prepare your package for shipment.

For international orders, the estimated delivery time is typically between 10 to 20 business days. However, please note that these are estimated timeframes and can vary based on the specific circumstances. Factors such as customs procedures, local holidays, and unforeseen logistical challenges may impact the delivery timeline.

To ensure transparency and provide you with accurate information, we will provide you with a tracking number once your package has been dispatched. You can use this tracking number to monitor the progress of your shipment online.

We understand the importance of timely delivery and will make every effort to ensure your package reaches you as soon as possible. Should you have any concerns or require further assistance regarding your package’s delivery status, please don’t hesitate to contact our customer support team.

Do I receive an invoice for my order?

Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.

How do I track my order?

We provide a convenient way for you to track the progress of your order. Once your order is shipped, you will receive an email notification containing your tracking information. Here’s how you can track your order:

1. Check your email:
After your order has been shipped, we will send you an email with the subject line “Order Shipment Confirmation” or similar. In this email, you will find your tracking number and a link to track your package.

2. Visit the carrier’s website or
Open track your order page. Alternatively, you can visit, an ALL-IN-ONE package tracking service that provides tracking information for multiple carriers.

3. Enter the tracking number:
On the carrier’s website or, locate the tracking or shipment tracking section. Enter your tracking number in the designated field and click the “Track” or similar button to retrieve the latest information on the whereabouts of your package.

4. Track your package:
Once you initiate the tracking process, you will be able to see the status and location updates of your package. This may include details such as the date and time of each scan, estimated delivery date, and any relevant delivery notifications.

If you encounter any issues with tracking your order or have any concerns about its status, please don’t hesitate to reach out to our customer support team. We are here to assist you and provide updates or additional information regarding your order’s progress.

Please note that it may take some time for tracking information to become available after your order has been shipped. If you do not receive a shipping confirmation email within the estimated timeframe, or if you have any other questions related to tracking your order, feel free to contact our customer support team for further assistance.

We appreciate your patience, and we strive to ensure that you can easily monitor and stay informed about the status of your order.

Why did I receive compressed packaging?

The compressed packaging you received is a result of our company or the logistics carrier optimizing space for cost-effective shipping. This practice helps us provide cost-effective shipping for our customers. Please note that while not all packages undergo compression, some may be compressed to reduce volume. It’s important to clarify that this compression only affects the outer packaging and does not impact the products inside. We prioritize the quality and protection of your items throughout this process.

Return & Refund Policy

We want you to be completely satisfied with your purchase.

In the event of a dispute, it’s important to note that both the shipping fees and the payment made for the purchase will not be eligible for a refund.

We strive to provide accurate product descriptions, high-quality items, and excellent customer service to ensure customer satisfaction. However, in the event of a dispute, we encourage open communication with our customer support team to explore possible resolutions.

We recommend that buyers thoroughly review product details, specifications, and any relevant customs, import taxes, and VAT policies before making a purchase. This will help minimize the chances of disputes arising and ensure a smooth and positive shopping experience.

For more information, please visit our Refund and Returns Policy page for detailed guidelines and instructions.

Customs Duties, Import Taxes, and VAT (Value Added Tax)

Do I need to pay customs duties, import taxes, or VAT?

Please be aware that the buyer is responsible for any customs duties, import taxes, VAT, and other related fees. depending on the regulations of your country or region, you may be required to pay customs duties, import taxes, or VAT. These fees are determined based on the classification, value of the goods, and requirements of the importing country.

The actual customs duties, import taxes, VAT, and related fees may vary based on the country and region. We advise customers to independently inquire about the applicable regulations and fees or consult with local customs or tax authorities to obtain accurate information and understand the fees they will be responsible for.

Who is responsible for paying customs duties and import taxes?

The buyer is responsible for paying customs duties and import taxes. When the goods arrive in the destination country, customs may assess the applicable taxes and request payment from the buyer. Please note that these fees are determined by local regulations and are the buyer’s responsibility.

Does it include Value Added Tax (VAT)?

Value Added Tax (VAT) is a sales tax determined by local regulations. The buyer may be required to pay VAT, depending on the regulations of the destination country or region. We recommend checking the relevant tax information before making a purchase to have a clear understanding of the total costs involved.