Thank you for shopping with us at PPEO. We strive to provide you with high-quality products and excellent customer service. This Returns and Refunds Policy outlines our guidelines for returns and refunds, specifically related to international orders.
1. International Orders
1.1 Refunds: Due to the high cost and inability to retrieve packages intercepted by international logistics, we cannot offer refunds for international orders, including shipping costs. Once an international order has been shipped, it is not eligible for return or refund.
1.2 Returns: We do not accept returns for international orders. Please carefully review your order, including product details, sizes, and colors, before completing your purchase.
2. Damaged or Defective Items
2.1 Exceptions: In the rare event that you receive a damaged or defective item in your international order, please contact our customer support team with detailed information and photographic evidence. We will assess each case individually and provide appropriate assistance or compensation, if applicable.
3. Lost or Missing Packages
3.1 Responsibility: Once an international order has left our facility and is in transit, we are not responsible for any lost or missing packages. We recommend contacting the carrier or your local customs office for further assistance in locating the package.
4. Order Cancellation
4.1 Inability to Cancel: We are unable to cancel international orders once they have been shipped, including the associated shipping costs. We strongly advise reviewing your order carefully before finalizing the purchase.
Please note that this Returns and Refunds Policy pertains specifically to international orders. For our complete policy regarding returns and refunds, please refer to the corresponding section on our website.
If you have any further questions or concerns regarding returns and refunds, please contact our customer support team. We are here to assist you.